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The Impact of Technology on Business Process Operations

Technology, including both physical devices and technology networks, has a transformative influence on the local and international businesses. In addition to changing consumer preferences, it has shaped the production and marketing of goods. In fact, its effects are evident in the small details of business operations. For example, it has increased the productivity of workers, investments, accelerated economic activities, promoted the interdependence of industries and facilitated the continued deployment of technologies. Unfortunately, it has also increased business risks. Here is how it has affected business process operations. Create promo videos with the MakeWebVideo business video maker.


Through improvement of processes, development of worker skills and the development of new products, technology has increased productivity in most business operations. Even though the level of improvement has remained one of the key academic debates, some technologies like email and online fax have made communication faster and easier. That has increased the productivity of workers. Other technologies like online customer service and customer support pages have not only reduced personal attention but they have also increased productivity without sacrificing the customer service. In the legal world, practice management software helps legal firms improve productivity. Practice management software streamlines workflows and allows easier allocation of tasks to the lowest cost resource.


Online data transfers and airplanes have accelerated business operation rates. Something that would take several weeks through letters or face-to-face interactions takes seconds or a few keystrokes today. Web purchasing, online money transfers and sharing of files through the internet are some of the methods that have accelerated business operations. For example, they have accelerated the production cycle, made capitalization and production and the sale and distribution of products faster. From the standpoint of operations, technological acceleration has forced companies to grow faster and meet the needs of their customers by providing the necessary tools.

Global communication

Companies are able to communicate and transfer some resources easily to any part of the world. That has allowed them to benefit from worldwide suppliers and clients web. Some technologies like video conferencing and the instant access of data have made it easy to invest and conduct businesses in the neighbourhood. Technology has facilitated interdependence and integration through communications transportation and logistics improvements.

Product development

As the number of technological innovations increases, the demand for a new type of products is also increasing and businesses are forced to adjust some of their operations so that they can meet the market demands. Therefore, they are integrating some new technologies, including computer hardware and software packages in their production cycles and daily operations. As a result, they are able to develop new products such as electronic devices. And due to the consumer desire for better products and convenient technological services, business competitions have heightened.


Even though the adoption of new technology is beneficial and necessary for businesses, new technology introduces unique risks. That means proper training of employees is important. They have to use available software systems properly. Studies show that wrong usage of software programs can reduce productivity and even reduce the satisfaction of employees in organizations. The fast migration of corporate and personal data to the available online databases has made companies more vulnerable to cyber-attacks that can affect operations or even shut down businesses.

Technology has many helpful operations in day-to-day business operations. Its benefits are both tangible and intangible. They will help you produce what your customers want and as a result, make more money. Technological infrastructures affect efficiency, culture and business relationships. However, you should be ready to deal with the associated risks.