The first question you should ask yourself before you build your dream swimming pool is, ‘how do I choose the best pool installer?’ Think about it; a swimming pool is an investment that you’re going to live with for the rest of your life. So you need to be sure that it’s well-built to avoid untimely damage or costly repairs.
The skills and experience offered by your pool builder will play a huge role in determining how your pool turns out. To help you find the perfect pool installer in Adelaide, we’ve put together a checklist of factors that you must keep in mind as part of your vetting process.
We’re not going to beat around the bush with this one- you need to hire a pool installer that has been around for more than just a few years. That’s because no amount of text book knowledge can replace the kind of hard-earned experience that a company builds up over time.
Besides, experienced companies are usually more reliable than inexperienced installers, and more than 40% of swimming pool installation businesses fold within 3 years of operations. So you don’t want to be part of some start-up’s failed case study when you’ve paid full price for your installation.
An experienced company will have the proper licenses and insurance in place as well, which means you’ll be protected in the event of structural or other damage. While you’re at it, be sure to ask for the installer’s license and insurance cover to make sure that it’s under the same name as the company.
Reviews and References
Once you’ve shortlisted a few installers, do some digging to find out more about their reputation among past customers. Most companies publish customer reviews online via their website or social media accounts so that’s a good place to start. Check their response to criticism as well, because that says a lot about how a company handles adversity.
Don’t forget to ask the installer how many pools they build each year on average. Ask them if they can provide you with references from some of their past customers that you can call to get more information on the installer.
If the installer is able to provide you with at least 10 or more references from the customers they serviced in the past year, chances are they’ve got a good reputation and have nothing to hide.
Here are a few ideas on questions you could ask the references when you call them:
- Would you be willing to work with the same installer again?
- What was the best part of working with them?
- What was the worst part of working with them?
- Did they provide you with different design and accessory options?
Products they use
Ask your pool builder for the names of the products they use and search for them online to find out what other users think of them.
Are the products backed by warranties? Do they have positive reviews from past users? Most experienced pool builders use products from reputable brands that have been around for a long time, so keep that in mind as you do your research.
What will happen if your pool experiences an unexpected malfunction? That depends on the workmanship warranty offered by the pool installer. Ideally, this warranty should be valid for one year and cover things like structural issues, plumbing leaks, unwanted pool movement etc. Don’t forget to ask the pool builder if they’re willing to cover the cost of repairs as well.
There are a lot of different installation practices out there, some older than others. Find out what type of installation practices your installer uses and do your research on them.
It could be a special cutting-edge method that’s so specialized that only a few installers offer it. It could also be an antiquated installation method that’s no longer utilized by most installers. You’ll never know until you ask and do your research. This is important because the installation method used will also determine the quality and lifespan of your pool.
The contractor should provide you with a formal quote so you know how much the installation will cost. Make sure the quote covers fence work, retaining wall and patio, as pricing these after work has commenced can lead to a significantly higher bill than expected.
- Make sure the company you pick is well represented online and offline, with proper branding and signage. Their workers should be uniformed too, as this shows a certain level of professionalism.
- Good customer communication and service is a must.
- The company should provide you with a contract that sets out the commencement date and projected completion date of the installation.
Hiring a pool installer is an important decision that will determine the lifecycle of your pool, so you shouldn’t take it lightly. We hope our guide will help you choose a reputable installer, like Riverina Pools in Adelaide. The company has been in business for over a decade and has a wide variety of swimming pools on offer, including fiberglass options.