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How to Get the Best Boiler Repair Services

There are many options for heating a home and they include direct heating, central heating, fireplaces and furnaces. In the US a good number of homes use either boilers or furnaces; same applies in the UK. 

This heating system is an essential part of any home especially in the winter months.  This system works by heating up water and dispersing the heat generated through a radiator into every part of the home. 

Due to the fact that this system is a very important component in the home, it has to be in good form at all times. It is not one of those home appliances that one can be encouraged to DIY its maintenance. They are best left to the expertise of professionals. 

In this article, we will share tips on how to employ the services of the best in this field. Meanwhile you can visit this site for more information on boilers and how they function:

How to Choose the Best Boiler Repair Company

We have stated above that a boiler is an important system in a home and as such should be properly taken care of and by professionals. The truth is that there are many companies that assert that they are professionals and will do a great job of taking care of your heating system. 

However, you cannot take anyone’s word for it. You have to do your due diligence to ensure that they are really the best for you. Below are tips that will help you make the right choice.

Ask For Referrals

If your home uses a boiler system, the probability that most homes in your locality do too is high. Therefore the first source of information when looking for the right professionals to work with is your friends, family, neighbours and acquaintances. 

They most probably will have recommendations for you. Where this is not possible, you have to proceed to the next step. 

Carry Out Thorough Research 

Second to word of mouth, the internet is a good source of information.  Type in your search on your browser and the search engine will throw up a list of companies in your locality. Visit a minimum of 3 websites to see what each company has to offer. 

Note the type of service the firm offers, ask for a quote and their working hours. Use these and other criteria that you find important to compare so that you can ascertain which firm will give you value for your money. 

Check for Licensing and Registrations

Once you have decided to work with a company, ensure that they are licensed to operate in your region. For example, to carry out boiler repair in London, a company has to be on the Gas Safe Register.  What this means is that the engineers in the company have taken the required tests and have passed thereby obtaining the license. 

This assures you that the engineers have the requisite training to work on gas appliances including boilers.  So a reliable company will be quick to give you their license number which you can input on the Gas Safety Register to be sure that they are dully registered. 

Check Out Their Manufacturer Partner

Every company that repairs boilers have a manufacturer that they partner with. The calibre of manufacturer they partner with is an indication of the kind of service you will get from them. This therefore means that you consider only companies that partner with reputable brands.

Consider Cost

We all know that the cost of a service is an important factor to consider. Note however, that you have to consider the value you will get at the price you are offered. Therefore you have to look out for a company that is transparent with their pricing. 

Find out whether their pricing is all inclusive or they separate them into different categories such as consultation (call-out), labour and parts. A reliable firm will help you choose the appropriate service without ripping you off. 

Check Out Their Customer Service 

The customer support of a firm will either reassure you that you will get the best of services or not. A customer centric business is particular about how they treat customers. Their customer care personnel are usually polite and always ready to allay whatever doubt or fear that the customer may have. 

It wouldn’t do to work with a business that isn’t prompt in responding to mails or picking calls because they can leave you stranded in the middle of an emergency. Read this article on how to rate customer service. 

Find Out the Level of the Company’s Experience

The number of years that the firm has been in operation is an indication of how much experience they will have. It isn’t possible for a new company to have as much experience as a firm that has been in operation for over 5 years. The latter firm would have encountered much more boiler issues and found out the solutions to them than the newbie. 

Conversely, a new company can employ engineers that have garnered years of experience from other firms. 

Find Out the Number Of Specialists That They Have

A plumbing and heating professional may not have the expertise to identify the problem with a boiler or to fix it.  Therefore as you check out companies, ensure that they have the right personnel for the job.  In fact our best bet is working with a firm that’s accredited to install a specific brand of boiler. This is assurance that the company knows its onions.  

Also ascertain that they have enough skilled personnel to handle the number of customers that they have.  You wouldn’t want to be left stranded during peak period because they don’t have enough engineers to attend to all their customers. 

Find Out Whether They are Available for Emergencies 

Ensure that any company you decide to work with is one that will always give priority to emergencies. You can find out from previous customers how the company responded to them in times of emergency. Do not bother to engage the services of a firm that wouldn’t think twice about leaving their clients without hot water or heating. 


In this article we have shared some tips on how you can choose the best boiler repair service provider. Bear these tips in mind so that you can use them to make a choice ahead of time. This will save you the hassle of making a choice under duress.